Shipping Policy

Last updated: 19 October 2026

This policy describes how orders placed on shopdelvo.com are delivered. The seller is XIN SHI 88 SRL, VIA CASILINA 1674, 00133 ROMA, Italia.

1. Delivery areas

We deliver to the following countries: Italy, Spain, France, Germany, Portugal, Greece, Bulgaria, Romania, Czech Republic, Poland, Estonia, Latvia, Lithuania, Croatia, Hungary, Slovenia, Slovakia and the United Kingdom. Each product page shows whether the product is available in your country.

2. Delivery times

Orders are shipped after the telephone confirmation and are normally delivered within 24–48 working hours. Deliveries to islands and remote areas may take 3–5 working days. These times are estimates: in any case, under Art. 18 of Directive 2011/83/EU, delivery takes place no later than 30 days from the conclusion of the contract. If we cannot deliver within the agreed time, you may set an additional reasonable period; if delivery still does not take place, you may terminate the contract and you owe nothing.

3. Shipping costs

Shipping is free of charge on all orders, with no minimum order value, unless a different cost is clearly indicated on the product page before you place your order.

4. Couriers and tracking

Orders are delivered by national and international couriers (such as BRT, GLS, DHL, DPD, InPost and Royal Mail), selected according to the delivery area. Once your parcel has been shipped, you will receive a text message or email with the tracking number, where available.

5. Payment on delivery

You pay the total amount in cash to the courier upon delivery. Please have the exact amount ready if possible. No advance payment is required.

6. Transfer of risk

The risk of loss of or damage to the products passes to you only when you, or a third party indicated by you other than the carrier, take physical possession of them. Until then, any loss or damage in transit is our responsibility.

7. Damaged parcels

When the parcel is delivered, please check that the packaging is intact. If it is visibly damaged, you can refuse the delivery and you will pay nothing, or accept it "subject to inspection" by noting this on the courier's delivery document. Please let us know as soon as possible at info@shopdelvo.com, if possible with photos. Reporting damage promptly helps us resolve the issue quickly with the courier, but it does not limit your rights under the legal guarantee of conformity.

8. Parcel not received

If you have not received your parcel within 5 working days of the order confirmation, contact us at info@shopdelvo.com stating your name and telephone number. We will check with the courier and get back to you within 24 working hours.

9. Failed delivery

If the courier cannot deliver because the address is incorrect or nobody is present, the courier or our customer service will contact you to arrange a new delivery. If the parcel cannot be delivered or collected within 7 days, it is returned to us and the order is cancelled at no cost to you.

10. Contact

For any question about shipping: info@shopdelvo.com